This policy explains how we handle personal data when you visit, register, order, or contact Khayati.
Last updated: 22 September 2026
United Arab Emirates is our country of domicile. These Terms are governed by the local laws of the United Arab Emirates.
Khayati respects your privacy. This Privacy Policy describes how we collect, use, store, share, and protect personal data when you use our website, apps, and related services.
We aim to handle personal data in line with general principles of United Arab Emirates Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other applicable UAE rules.
HAMAD ALADAWI SERVICES BROKERAGE operates https://khayati.ae/ and is the controller of personal data collected through the Platform, unless we process data only on behalf of a tailor or payment partner in a specific case.
United Arab Emirates is our country of domicile. Our listed location is Mohammed Bin Zayed City, MBZ East 9, Building Moza Salem Rashed, Abu Dhabi, UAE. Privacy questions can be sent to support@khayati.ae.
Identity and contact data: name, phone number, email address, account details, and delivery address.
Order data: product choices, measurements, fabric and colour preferences, custom instructions, invoices, and delivery status.
Payment data: limited billing details. Full card numbers are processed by licensed payment providers.
Technical data: IP address, device type, browser, language, cookies, and approximate location derived from IP.
Support data: messages you send through forms, email, or in-app chat, including attachments you choose to share.
All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
https://khayati.ae/ will not pass any debit/credit card details to third parties.
https://khayati.ae/ takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However https://khayati.ae/ (website) cannot guarantee the security of any information that is disclosed online.
https://khayati.ae/ is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
To create and manage your account and verify your identity where needed.
To process orders, share necessary details with the relevant tailor and delivery partner, take payment, and provide tracking updates.
To provide customer support, handle complaints, returns, and refunds.
To improve the Platform, prevent fraud and misuse, and keep our services secure.
To send service messages. Marketing messages are sent only where permitted, and you may opt out of non-essential marketing.
We share data only as needed with tailors fulfilling your order, delivery companies, payment processors, IT and hosting providers, and professional advisers — never by selling, renting, or leasing personal data.
We may disclose data if required by UAE law, a court, a regulator, or to protect rights, safety, or security.
Some processors may store or access data outside the UAE. Where we transfer personal data internationally, we will take reasonable steps consistent with UAE PDPL principles, such as using appropriate contractual safeguards and assessing the destination, as applicable.
We keep personal data only as long as needed for the purposes above, including order history, accounting, tax, dispute handling, and legal limitation periods under UAE law.
When data is no longer required, we will delete it or irreversibly anonymise it where reasonably possible.
https://khayati.ae/ takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies, including encrypted connections (such as SSL/TLS) and access controls.
However https://khayati.ae/ (website) cannot guarantee the security of any information that is disclosed online. You should also keep your password confidential and use a trusted device.
Subject to UAE PDPL and any legal exceptions, you may have the right to request access to your personal data, correction of inaccurate data, deletion, restriction of processing, data portability, and to object to certain processing.
Where processing is based on consent, you may withdraw consent at any time without affecting processing that already took place.
To exercise your rights, contact support@khayati.ae and provide enough information for us to verify your request.
We use cookies and similar tools to operate the site, remember language and session settings, understand traffic, and improve performance.
You can control cookies through your browser. Blocking some cookies may affect login, checkout, or language features.
The Platform is directed at adults. We do not knowingly collect personal data from children. If you believe a child has provided data, contact us and we will take reasonable steps to delete it.
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.
The “Last updated” date will change when we do. Material changes may also be notified on the Platform or by email where appropriate.
For privacy requests, email support@khayati.ae, call +971551786100, or use the Contact Us page. Our listed address is Mohammed Bin Zayed City, MBZ East 9, Building Moza Salem Rashed, Abu Dhabi, UAE.